Last Updated: [24-April-2026]
1. Overview
This Service Delivery Policy outlines how services offered by Coceptual Media Pvt. Ltd. are delivered after a successful payment or confirmed engagement.
2. Nature of Delivery
Coceptual Media provides consulting and execution-based services including, but not limited to:
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Strategic consulting
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Communication planning
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Digital campaign management
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Media and content advisory
All services are delivered digitally or through scheduled interactions and do not involve physical shipping of goods.
3. Service Initiation Timeline
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Services are typically initiated within 2–5 business days after:
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Payment confirmation and
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Receipt of all required client inputs
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Delays in receiving necessary information from the client may impact timelines.
4. Mode of Delivery
Services are delivered through one or more of the following:
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Email communication
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Virtual meetings (Zoom, Google Meet, etc.)
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Shared documents, reports and presentations
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Campaign dashboards or digital platforms (if applicable)
5. Project Timelines
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Timelines for each project or service are defined at the time of engagement.
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Delivery schedules may vary depending on project scope, complexity and client requirements.
6. Client Responsibilities
To ensure timely delivery, clients are expected to:
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Provide accurate and complete information
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Respond to communication within reasonable timeframes
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Approve deliverables or provide feedback promptly
Failure to do so may result in delays, for which the Company shall not be held responsible.
7. Delays & Exceptions
While we strive to meet all committed timelines, delays may occur due to:
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External dependencies (platform approvals, third-party tools, etc.)
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Unforeseen circumstances beyond our control
In such cases, revised timelines will be communicated proactively.
8. Completion of Services
A service is considered delivered when:
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Agreed deliverables have been shared, or
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The defined scope of work has been completed
Any additional requests beyond the agreed scope may be treated as a new engagement.
9. Contact Information
For any queries related to service delivery, please contact:
Coceptual Media Pvt. Ltd.
1603, E-BLOCK, Rasoolpur Nawada, Industrial Area, Sector 76, Noida, Uttar Pradesh 201309
business@coceptualmedia.com
+91 99582 64607